SERVICE TERMS

Terms of Service

These terms explain the rules for using BitRaft Labs' website and engaging with our offline Physical AI platform, demonstrations, pilots, and deployments.

Last updated: 26 August 2026

1. Acceptance of These Terms

These Terms of Service govern your access to BitRaft Labs' website, demonstration experiences, and related services. By using the website or submitting an enquiry, you agree to these terms. If you use our services for an organization, you confirm that you are authorized to act on its behalf.

A signed proposal, order form, pilot agreement, licence, or deployment agreement may contain additional terms. If those terms conflict with this page, the signed agreement will control for that engagement.

2. The BitRaft Platform

BitRaft Labs develops an offline, token-free Physical AI intelligence platform. Capabilities may include on-device speech, language-model reasoning, knowledge retrieval, voice synthesis, perception, software-defined personas, and compatible physical embodiments. Specific features, hardware, integrations, support, and service levels depend on the applicable proposal or deployment agreement.

3. Demonstrations, Pilots & Deployments

Website descriptions, demonstrations, prototypes, and pilot capabilities are for evaluation and may differ from a production deployment. Product scope, delivery, installation, training, acceptance criteria, warranties, maintenance, and support will be defined in the relevant commercial agreement.

Customers are responsible for providing a suitable operating environment, authorized content, compatible infrastructure, and personnel needed for safe use.

4. Acceptable Use

You must not use the website, platform, or an embodiment to:

  • Violate applicable law or the rights, privacy, or safety of another person.
  • Upload content that you do not have permission to use.
  • Bypass security controls, introduce malicious code, or disrupt the service.
  • Reverse engineer protected software except where the law expressly permits it.
  • Use AI output without appropriate human oversight in high-risk settings.

5. Customer Data & Privacy

You retain your rights in content and knowledge supplied for a deployment. You grant BitRaft only the permissions reasonably necessary to configure, deliver, maintain, and support the agreed services. Our handling of personal information is described in our Privacy Policy and, where applicable, the relevant deployment agreement.

6. Intellectual Property

BitRaft Labs and its licensors retain all rights in the website, platform software, models, orchestration, interfaces, designs, documentation, trademarks, and other technology, excluding customer-owned content. No ownership rights are transferred unless an executed agreement expressly states otherwise. Feedback may be used to improve our products without identifying you or disclosing confidential information.

7. Fees, Orders & Cancellations

Prices, taxes, payment schedules, subscription periods, renewals, cancellations, refunds, and delivery terms are set out in the applicable quotation or signed order. Website content does not constitute a binding offer, and an order is accepted only when confirmed by BitRaft Labs in writing.

8. AI Disclaimer & Limitation of Liability

AI-generated responses, classifications, and perception results may be incomplete, delayed, or inaccurate. Customers must apply appropriate human review, permissions, testing, and safety controls. BitRaft services are not a substitute for medical, legal, financial, emergency, or other qualified professional judgment.

To the extent permitted by applicable law, the website is provided on an "as available" basis. Any warranties, remedies, indemnities, and liability limits for a purchased product or deployment are governed by the applicable signed agreement.

9. Suspension, Changes & Governing Terms

We may restrict access where reasonably necessary to address unlawful use, security risks, non-payment, or material breach. We may update these terms as our services evolve. The updated version will be posted here with a revised date.

These terms are governed by the laws of India, subject to any different governing law or dispute process stated in an applicable signed agreement.

Questions about these terms?

Contact us at contact@bitraftlabs.com.